LoanLink user manual

Nellie Mae's LoanLink user manual

 

Logging in to LoanLink

Steps to log in

  1. After the financial aid officer has registered and obtained a username and temporary password, enter www.nelliemae.com/fao in the browser address bar.
  2. Enter your Nellie Mae-assigned username and password, then click go.

    Note: During the first log-in, the user will be required to change his/her password. The password field is case sensitive. Your password must be 8–14 characters in length and contain all of the following:

    • Uppercase letters
    • Lowercase letters
    • Numeric characters

Important: After three consecutive failed log-in attempts, you must contact the Nellie Mae web site administrator to regain access to LoanLink.

Changing the Password To change your password voluntarily, click the Change password after log-in checkbox under the username and password boxes at www.nelliemae.com/fao and log in using your current password. You will then be prompted to enter and confirm your new password.

 

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